EcoPro Heating and Cooling Privacy Policy
Privacy Policy
Effective Date: September 4, 2026
Last Updated: September 4, 2026
EcoPro Heating and Cooling (“EcoPro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request HVAC services, contact us, or otherwise interact with our business.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Home or service address
Billing information
Information submitted through contact, estimate, appointment, or service-request forms
Details about your heating, cooling, indoor air quality, or other HVAC needs
Communications you send to us
Any other information you choose to provide
We may also automatically collect certain information when you visit our website, such as:
IP address
Browser and device information
Operating system
Pages viewed
Referring website
Approximate location based on IP address
Date and time of visits
Website interactions and usage information
2. How We Use Your Information
EcoPro Heating and Cooling may use information we collect to:
Respond to inquiries and requests for estimates
Schedule, provide, and manage HVAC services
Communicate with you about appointments, service calls, installations, maintenance, and repairs
Process payments and maintain transaction records
Provide customer support
Send service reminders and other communications related to our services
Send promotional or marketing communications when permitted by law
Improve our website, services, and customer experience
Detect or prevent fraud, misuse, or security issues
Comply with applicable laws and legal obligations
3. Text Messages and Phone Communications
If you provide your telephone number to EcoPro Heating and Cooling, we may use it to contact you regarding inquiries, appointments, estimates, service updates, scheduling, and other matters related to your relationship with us.
If you separately consent to receive marketing or promotional text messages, we may send such messages in accordance with your consent and applicable law. Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information provided below.
We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, understand how visitors use it, remember preferences, improve performance, and measure the effectiveness of advertising.
Some cookies may be placed by third-party service providers that help us operate, analyze, or market our services.
You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.
5. Analytics and Advertising
We may use third-party analytics or advertising services to better understand website traffic and the effectiveness of our marketing.
These providers may collect information about your device and interactions with our website using cookies, pixels, or similar technologies. Depending on the services EcoPro Heating and Cooling uses, this may include services provided by search engines, advertising platforms, social media platforms, or website analytics providers.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
6. How We Share Information
We may disclose personal information to third parties when reasonably necessary to operate our business, including:
Website hosting and technology providers
Payment processors
Scheduling and customer-management platforms
Communications providers
Marketing and analytics providers
Contractors or service providers assisting our business
Professional advisers, such as accountants, attorneys, or insurers
These parties may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, court order, subpoena, or governmental request, or when we believe disclosure is reasonably necessary to protect our rights, property, customers, employees, or others.
If EcoPro Heating and Cooling is involved in a merger, acquisition, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
EcoPro Heating and Cooling does not sell personal information for money.
7. Payment Information
If you make payments through our website or another electronic payment system, payment information may be processed by a third-party payment processor. EcoPro Heating and Cooling may not directly store complete credit or debit card information when payments are processed by such a provider.
The payment provider's collection and use of information may also be governed by its own privacy policy and terms.
8. Third-Party Links
Our website may contain links to third-party websites or services. EcoPro Heating and Cooling is not responsible for the privacy, security, content, or practices of websites or services operated by third parties.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and service records, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the nature of the information and the reason it was collected.
11. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Withdraw certain consents
Opt out of certain marketing communications
Request information about how your personal information is used or disclosed
These rights may be subject to exceptions and limitations under applicable law.
To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before processing certain requests.
12. Email Marketing
If you receive promotional emails from EcoPro Heating and Cooling, you may unsubscribe by following the unsubscribe instructions included in the email.
Even if you opt out of promotional communications, we may continue to send non-promotional communications related to existing appointments, transactions, warranties, service requests, or other business matters.
13. Children's Privacy
Our website and HVAC services are intended for a general adult audience and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
14. Do Not Track Signals
Some web browsers provide “Do Not Track” signals or similar mechanisms. Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track request.
Where applicable law requires recognition of specific opt-out preference signals, we will handle those signals as required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
EcoPro Heating and Cooling